See Network settings on Xbox One for further troubleshooting. Once youve successfully installed the system update, youll have more tools to help you troubleshoot your network in depth. To submit a repair, visit the Xbox Online Service Centre.
You cant complete the installation of the Offline System Update Diagnostic Tool. You continue to see the There was a problem with the update screen while attempting the update with a wired connection and after power cycling the console. You cant correct your network connection. If any of the following apply, you may need a repair: If you see the There was a problem with the update screen again, you can try using the Offline System Update Diagnostic Tool. Power cycling will reset the network card and clear the cache. Plug the console back in and turn it on using the Xbox button. After the console has shut down, unplug the power cord and wait 30 seconds. If you see the There was a problem with the update screen again, power cycle your console by pressing the Xbox button on the front of the console for 5 seconds. If you see the Its all good screen after running the Check network connection test, the issue is not your network. If any of these issues are causing a problem, try a wired connection if possible. If you cant resolve the errors, you may have other issues with your network that are causing your Xbox One to time out or fail the system update.
See the Xbox One Network Connection Error Solution to resolve any network connection errors. This test should verify that you have a working Internet connection from your Xbox One to your network device. In general, this type of error is a network or caching issue. This message can appear before, during or after a system update has started. I do not own this tutorial, I got this from the Xbox Website.